Staffbase Communications Control incident

IB-3471: Some customers may experience loading issues with the ideas content

Staffbase Communications Control experienced a minor incident on May 4, 2023 affecting Application, lasting 4d 1h. The incident has been resolved; the full update timeline is below.

Started: May 04, 2023, 01:20 PM UTC
Resolved: May 08, 2023, 02:35 PM UTC
Duration: 4d 1h
Detected by Pingoru: May 04, 2023, 01:20 PM UTC

Affected components

Application

Update timeline

identified May 04, 2023, 01:20 PM UTC

Some customers may experience loading issues with the ideas content. We have found the root cause of this behavior and are now working to put a fix in place. We will keep you updated as we learn more. If you have any questions, please reach out to [email protected]. We are happy to help.
monitoring May 04, 2023, 02:55 PM UTC

Our developers made an adaption. The adaption has solved the issue for affected users. All contents are loading normally again.
resolved May 08, 2023, 02:35 PM UTC

This incident has been resolved. We are sorry for the trouble this has caused. Please contact us at [email protected] should you experience any further issues. We’re happy to help!