Staffbase Communications Control incident
Twitter App Registration unstable
Staffbase Communications Control experienced a minor incident on October 6, 2023, lasting 3d 3h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Oct 06, 2023, 08:48 AM UTC
Affected feature: Twitter Implementation Some customers may be experiencing an outage of our twitter implementation. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].
- identified Oct 06, 2023, 09:09 AM UTC
Customers reported problems with Twitter (X) -Data in our Comms Control Analytics and Dialog Module to not being fetched from the Platform. Unfortunately, Twitter (X) made an adjustment without further communication this morning - by moving our App in their internal structure. This affected the Access Token of the Twitter (X) -Channels, which need to be renewed again - including the confirmation of the Permission-Consent. We apologize for the inconvenience.
- monitoring Oct 06, 2023, 10:12 AM UTC
We have experienced a Twitter (X) Access Token Incident this morning, which is resolved now. If you should have problems with your Twitter (X) Account and an invalid Access Token, please follow the steps below: 1. Ensure you are logged in into your Twitter (X) Profile you want to renew. 2. Renew the Access Token in Comms Control via (Team-Settings -> Content Settings -> Channels) for the respective Channels. 3. Confirm the Permission Consent Screen for Comms Control (Production) App If you keep having issues with this solution, please do not hesitate to contact us at [email protected].
- resolved Oct 09, 2023, 12:44 PM UTC
The incident is resolved. We received positive feedback about the issue being resolved for affected customers after taking the recommended steps. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you’re still having any problems. We’re happy to help!