Staffbase Communications Control incident

Changes can't be saved in sidepanel

Notice Resolved View vendor source →

Staffbase Communications Control experienced a notice incident on May 22, 2024, lasting 6d 5h. The incident has been resolved; the full update timeline is below.

Started
May 22, 2024, 10:20 AM UTC
Resolved
May 28, 2024, 04:11 PM UTC
Duration
6d 5h
Detected by Pingoru
May 22, 2024, 10:20 AM UTC

Update timeline

  1. investigating May 22, 2024, 10:20 AM UTC

    Some users may be experiencing issues while trying to save contents in the sidepanel. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. In the meantime, please create and edit content in the extended view. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected]

  2. identified May 22, 2024, 02:42 PM UTC

    The issue has been identified and we are working on the fix release

  3. monitoring May 23, 2024, 07:10 AM UTC

    A fix has been implemented and we are monitoring the results

  4. monitoring May 23, 2024, 01:21 PM UTC

    We are currently still monitoring the results and it seems that the problem is related only to Crossposts.

  5. identified May 24, 2024, 01:37 PM UTC

    We have discovered that the issue is not related to using the side panel, but rather occurs when working on crossposts. We are still locating the root cause of this behavior with all available resources. We will share new information as they will become available. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected]

  6. monitoring May 28, 2024, 07:47 AM UTC

    Last night a hotfix was released to address the issue you were experiencing while saving crossposts. We will continue to monitor the system until we are sure the issue is fully resolved. If you have any questions or notice the issue is persistent please do not hesitate to contact our support team at [email protected].

  7. resolved May 28, 2024, 04:11 PM UTC

    This incident has been resolved. We are sorry for the trouble this has caused. Please contact us at [email protected] should you experience any further issues. We’re happy to help!