Staffbase Communications Control incident
Disappearing Contents
Staffbase Communications Control experienced a notice incident on May 23, 2024, lasting 10d 18h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 23, 2024, 01:14 PM UTC
Some users may experience disappearing content after scheduling it. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
- investigating May 24, 2024, 01:44 PM UTC
Our developers are still locating the root cause of this behavior. Please know we are continuing to work hard to resolve this issue. We apologize for any inconveniences caused. For questions, please reach out to our support at [email protected]
- investigating May 28, 2024, 04:21 PM UTC
Our team continues to investigate the ongoing issue affecting our services. Despite thorough efforts, we have not yet identified the root cause of the problem. We understand the impact this has on your experience and are dedicating all necessary resources to resolve the issue as swiftly as possible. We will provide further updates here as we make progress. Thank you for your continued patience and understanding.
- monitoring May 29, 2024, 03:18 PM UTC
A fix has been implemented and we will monitor the system until we are sure the issue is fully resolved. If you have any questions or notice the issue is persistent please do not hesitate to contact our support team at [email protected].
- resolved Jun 03, 2024, 08:02 AM UTC
The issue has been resolved. We apologize for any inconvenience this may have caused. If you encounter any more problems, please don't hesitate to reach out to us at [email protected]. We are happy to assist you!