Staffbase Communications Control experienced a major incident on January 16, 2025 affecting Publishing and Targeting, lasting 4d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 16, 2025, 11:55 AM UTC
Some users may be experiencing issues with LinkedIn connections. This can cause symptoms such as failed publication of contents, loading targeting settings or failing renewal of the access token. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected]
- identified Jan 16, 2025, 02:15 PM UTC
We have identified the root cause and will now take steps to fix the issue.
- monitoring Jan 17, 2025, 01:08 PM UTC
A fix has been implemented and we will monitor the system until we are sure the issue is fully resolved. If you have any questions or notice the issue is persistent please do not hesitate to contact our Customer Care Team via [email protected].
- resolved Jan 21, 2025, 09:42 AM UTC
The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems. We’re happy to help!