Staffbase Communications Control incident

Canva button integration shows "403 - Forbidden Error"

Critical Resolved View vendor source →

Staffbase Communications Control experienced a critical incident on January 31, 2022 affecting API, lasting 3d 15h. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2022, 02:46 PM UTC
Resolved
Feb 04, 2022, 06:14 AM UTC
Duration
3d 15h
Detected by Pingoru
Jan 31, 2022, 02:46 PM UTC

Affected components

API

Update timeline

  1. investigating Jan 31, 2022, 02:46 PM UTC

    At the moment, accessing the Canva integration out of dirico results in a "403 - Forbidden" error. This is an issue on Canva side, about which we are currently in contact with the Canva support team in order to resolve that.

  2. identified Feb 02, 2022, 07:47 AM UTC

    Together with Canva the issue has been identified. In a few days we are able to provide the solution and fix the issue.

  3. identified Feb 04, 2022, 06:14 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Feb 04, 2022, 06:14 AM UTC

    The Issue has been resolved.