Staffbase Communications Control incident
Inconsistent caching behavior detected
Staffbase Communications Control experienced a notice incident on April 11, 2022 affecting Application, lasting 2d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 11, 2022, 10:41 AM UTC
We've noticed caching inconsistencies, that may cause showing data that might not be up to date. We identified the root cause and are releasing a fix.
- identified Apr 11, 2022, 10:42 AM UTC
We are continuing to work on a fix for this issue.
- identified Apr 11, 2022, 12:00 PM UTC
It is also possible that content is not displayed in the calendar. We are still working on the solution and are releasing a fix.
- identified Apr 11, 2022, 01:47 PM UTC
We have just released new update so that team switching and content loading work again.
- identified Apr 12, 2022, 08:17 AM UTC
Content published before today may have a status "Planned" even though it has already been published. The correct status can be viewed via tap "channel management" at the top right of the content. We are continuing to work on a fix for this. The status of content published today is displayed correctly.
- identified Apr 12, 2022, 11:12 AM UTC
We are still working on smaller caching issue and further optimizations are being made. Until the work is finished there may be some higher loading times. We will inform as soon as the work is completed.
- identified Apr 12, 2022, 01:38 PM UTC
Fix for perfomance was released 1 hour ago. Since then performance has been consistently stable again
- monitoring Apr 13, 2022, 06:17 AM UTC
Several fixes have been implemented so far and we are monitoring the results.
- resolved Apr 13, 2022, 02:33 PM UTC
The issues has been resolved.