Staffbase Communications Control incident
Facebook posts are not be published successfully
Staffbase Communications Control experienced a critical incident on March 15, 2023 affecting Publishing, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 15, 2023, 09:39 AM UTC
The issue has been identified and we are working on the fix. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].
- monitoring Mar 15, 2023, 12:11 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Mar 15, 2023, 04:57 PM UTC
The implemented fix is currently ensuring to refresh Facebook access token from pages without a connection to a business manager (BM). We are further working on an update to refresh Facebook access token for BM managed pages as well.
- resolved Mar 16, 2023, 05:16 PM UTC
A fix has been implemented and we are monitoring the results. Customers need to check all Facebook connected channels in dirico and refresh the access token. Afterwards scheduled / failed posts must be rescheduled and published again. We are sorry for the trouble this has caused. Please contact us at [email protected] should you experience any further issues. We’re happy to help!