Staffbase Communications Control experienced a major incident on May 22, 2023 affecting Publishing and Publishing and 1 more component, lasting 14d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 22, 2023, 06:35 AM UTC
Some customers may be experiencing Facebook Access Token buttons won't renew the Token and showing an error message. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected]
- investigating May 22, 2023, 08:42 AM UTC
We are continuing to investigate this issue.
- identified May 22, 2023, 08:44 AM UTC
We have identified the root cause and working on a fix. Cause of the connection between facebook and Instagram some customers may be experiencing failing Instagram publishings too.
- monitoring May 25, 2023, 07:32 AM UTC
We have implemented a solution to resolve the issue and the Facebook/Instagram Access token should be working again. Of course we will continue to monitor the systems. Please reach out to [email protected] if you have any questions. We are happy to help.
- resolved Jun 05, 2023, 01:47 PM UTC
This incident has been resolved.