IB-3380: Twitter Access Token

Update timeline

1. investigating Apr 11, 2023, 07:17 AM UTC

   We discovered a Twitter related incident. The Access Token of channels are invalid. The Token can't be renewed at the moment. We are examining possible reasons and looking for a solution. We will keep this incident updated.

2. investigating Apr 11, 2023, 08:03 AM UTC

   We are continuing to investigate this issue.

3. identified Apr 12, 2023, 07:56 AM UTC

   Our developers found the root cause and are working on a solution. Twitter made global changes that are affecting third party tools and apps, including Staffbase Communications Control | dirico.

4. identified Apr 14, 2023, 09:02 AM UTC

   Twitter has made all API access tokens temporarily invalid as they are introducing a new pricing model on their end. This new pricing model was announced only a few days before the change was made and impacts all tools that are using the Twitter API. Unfortunately, this change comes with an unreasonably high pricing for enterprise software utilizing the API, meaning we are currently still discovering options how to cope with the situation and minimize the impact for all customers. We will keep you updated about the status. We apologize for the interruption. In case you have any questions about this topic, please let us know at [email protected].

5. monitoring Apr 21, 2023, 07:00 AM UTC

   We have implemented temporary solution to resolve the issue and the twitter access token should be working again. We will continue to monitor the systems and keep you updated. We are actively working with Twitter to find a permanent solution. Please reach out to [email protected] if you have any questions. We are happy to help.

6. investigating May 15, 2023, 07:45 AM UTC

   Customers may be experiencing Twitter Access Token buttons won't renew the Token and showing an error message. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected]

7. identified May 15, 2023, 08:23 AM UTC

   We have identified the root cause and contacted Twitter to solve the issue. As soon as Twitter's technical structure is available again, we will let you know.

8. monitoring May 15, 2023, 08:10 PM UTC

   We have been working closely with Twitter and have implemented temporary solution to resolve the issue. The twitter access token should be working again. We will continue to monitor the systems until a permanent solution has been implemented. We will keep you updated. Please reach out to [email protected] if you have any questions. We are happy to help.

9. investigating May 19, 2023, 08:43 AM UTC

   Customers may be experiencing Twitter Access Token buttons won't renew the Token and showing an error message. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected]

10. monitoring May 23, 2023, 09:19 AM UTC

    We have been working closely with Twitter and will continue to monitor the systems until we are sure the issue is fully resolved.

11. identified Jun 19, 2023, 10:18 AM UTC

    Twitter is experiencing temporary issues. We have already identified the root cause and are waiting for Twitter to fix the restrictions. Planned contents won't be published via Comms Control until then. Please, take precautions and publish contents natively until the fix has been completed. We'll keep you updated.

12. monitoring Jun 20, 2023, 07:14 AM UTC

    Twitter has fixed the issue. Publishing is working again. We'll be monitoring the incident.

13. identified Jun 23, 2023, 03:33 PM UTC

    Twitter is facing issues again. We've already informed our contact at Twitter to solve the issue. Please, be aware that planned Twitter contents are expected to fail publishing via Coms Control until then. We recommend checking planned contents until Monday (June 26th) and adapt the publish date for a later date or publish them natively. We'll update this issue on Monday. We apologize for any inconveniences this may cause.

14. monitoring Jun 26, 2023, 05:37 AM UTC

    Twitter has fixed the issue. Publishing is working again.

15. resolved Jul 10, 2023, 08:56 AM UTC

    This incident has been resolved. We are sorry for the trouble this has caused. Please contact us at [email protected] should you experience any further issues. We’re happy to help!