Staffbase Communications Control incident

Twitter (X) Webhooks are not receiving data

Major Resolved View vendor source →

Staffbase Communications Control experienced a major incident on October 16, 2023, lasting 9d 1h. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2023, 01:53 PM UTC
Resolved
Oct 25, 2023, 03:29 PM UTC
Duration
9d 1h
Detected by Pingoru
Oct 16, 2023, 01:53 PM UTC

Update timeline

  1. investigating Oct 16, 2023, 01:53 PM UTC

    Due to API changes on Twitter (X) side, we are experiencing issues in our webhooks to receive data for our community management and analytics. It has the highest priority for us to solve this issue as soon as possible and we are in contact with Twitter (X) where we have escalated this issue.

  2. identified Oct 18, 2023, 02:45 PM UTC

    We have identified the root cause and are currently in contact with Twitter (X) to find a solution. We apologize for the inconvenience caused.

  3. resolved Oct 25, 2023, 03:29 PM UTC

    Through close cooperation with Twitter (X), the problem has now been resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems. We’re happy to help!