Staffbase Communications Control incident
Issues while planning & publishing content via Comms Control on Social Media
Staffbase Communications Control experienced a minor incident on December 20, 2023 affecting Publishing, lasting 20h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 20, 2023, 03:12 PM UTC
Affected feature: Content module Some customers may be experiencing issues of publishing planned content. Here it can happen that the status does not change and the content is not published. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected]
- identified Dec 20, 2023, 04:52 PM UTC
We identified the root cause and have taken steps to fix the issue. Please reach out to our support at [email protected] if you continue to experience trouble with publishing planned content.
- monitoring Dec 21, 2023, 07:00 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 21, 2023, 12:05 PM UTC
This incident has been resolved.