Staffbase Communications Control incident

META | Access Token expiring

Major Resolved View vendor source →

Staffbase Communications Control experienced a major incident on July 30, 2024 affecting Publishing and Publishing and 1 more component, lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2024, 04:02 PM UTC
Resolved
Aug 02, 2024, 03:13 PM UTC
Duration
2d 23h
Detected by Pingoru
Jul 30, 2024, 04:02 PM UTC

Affected components

PublishingPublishingCommunity ManagementCommunity ManagementAnalyticsAnalyticsPage MentioningPage MentioningTargetingResync

Update timeline

  1. investigating Jul 30, 2024, 04:02 PM UTC

    Customers may be experiencing issues with Access Token of their Facebook + Instagram (Meta) Company Accounts expiring on regular intervals. Our teams are investigating the root cause and will work to resolve this as fast as we can. We will share additional information soon. We apologize for the inconvenience this may cause. If you have any questions regarding this topic, please reach out to our Customer Care Team via [email protected].

  2. identified Jul 31, 2024, 10:11 AM UTC

    The issue has been identified and we are now working to put a fix in place.

  3. monitoring Aug 02, 2024, 08:46 AM UTC

    A fix has been implemented and we will monitor the system until we are sure the issue is fully resolved. If you have any questions or notice the issue is persistent please do not hesitate to contact our Customer Care Team via [email protected].

  4. resolved Aug 02, 2024, 03:13 PM UTC

    This incident has been resolved.