Stacks AI incident

Stacks ERP Sync Database Performance degradation

Minor Resolved

Stacks AI experienced a minor incident on August 3, 2026 affecting Stacks Website and Stacks App (Authentication) and 1 more component, lasting 4h 58m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2026, 10:00 AM UTC
Resolved
Aug 03, 2026, 02:58 PM UTC
Duration
4h 58m
Detected by Pingoru
Aug 03, 2026, 10:00 AM UTC

Affected components

Stacks WebsiteStacks App (Authentication)Stacks Excel Assistant (Authentication)Stacks App (AI Transaction Matching)Stacks App (Background Sync)Stacks Excel Assistant (Records Upload)Stacks App (Workspace)Stacks Excel Assistant (Sync Sheets)Stacks Excel Assistant (Other)Stacks App (Other)

Update timeline

  1. monitoring Aug 03, 2026, 10:00 AM UTC

    Stacks has observed performance degradation of our database due to the month-end close related activities. We have identified the rootcause and are working on resolving the bottlenecks and scaling up our databases by working with our provider.

  2. resolved Aug 03, 2026, 02:58 PM UTC

    This incident has been resolved.