Stacks AI Outage History

Type: Incident Duration: 4 hours and 58 minutes Affected Components: Authentication, Other, Workspace, Sync Sheets, AI Transaction Matching, Stacks Website, Other, Authentication, Records Upload, Background Sync Aug 3, 10:00:00 GMT+0 - Monitoring - Stacks has observed performance degradation of our database due to the month-end close related activities. We have identified the rootcause and are working on resolving the bottlenecks and scaling up our databases by working with our provider. Aug 3, 14:58:04 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 day and 9 hours Affected Components: AI Transaction Matching, Background Sync Aug 1, 13:00:00 GMT+0 - Identified - Due to increased load for month-end close, our ERP Sync data is seeing performance degradation. We have identified the source of issues and working to increase our capacity and to address the performance issues. Aug 2, 22:00:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 5 minutes Affected Components: Workspace Jul 1, 11:15:00 GMT+0 - Identified - The issue was identified, fix is coming. Jul 1, 11:20:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 2 days and 20 hours Affected Components: AI Transaction Matching Jun 26, 12:24:00 GMT+0 - Identified - Some AI Transactions Matching runs got stuck in the middle of matching. Jun 29, 08:24:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 26 minutes Affected Components: Authentication, Other, Workspace, , Sync Sheets, AI Transaction Matching, , Other, Background Sync, Authentication, Records Upload, Stacks Excel Assistant → Stacks App → Feb 2, 04:02:00 GMT+0 - Investigating - We are currently investigating this incident. Feb 2, 04:28:00 GMT+0 - Resolved - This incident has been resolved. Issue traced to database connectivity, availability has been restored.

Type: Maintenance Duration: 1 hour Affected Components: Authentication, Background Sync, Other, Workspace, AI Transaction Matching, , Stacks App → Jan 11, 20:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance for updating our database configuration Jan 11, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 11, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully

Type: Incident Duration: 4 hours and 47 minutes Affected Components: , Authentication, Records Upload, Sync Sheets, Other, Stacks Excel Assistant → Oct 29, 16:51:44 GMT+0 - Identified - Microsoft identified the issue and planning a mitigation actions. Oct 29, 20:49:50 GMT+0 - Resolved - Availability of Excel Assistant is now restored. We will continue to monitor while Microsoft continues their recovery. Oct 29, 16:02:51 GMT+0 - Investigating - Due to unavailability of Microsoft Office host [appsforoffice.microsoft.com](http://appsforoffice.microsoft.com), Excel Assistant Add In could not be used. We are monitoring the issue.

Type: Incident Duration: 21 minutes Affected Components: Authentication, Background Sync, Other, Workspace, AI Transaction Matching, , Stacks App → Oct 28, 12:13:19 GMT+0 - Monitoring - Certificate was rotated and a new one is deployed. We are monitoring the current state. Oct 28, 12:14:22 GMT+0 - Resolved - This incident has been resolved. Oct 28, 11:53:00 GMT+0 - Identified - We are continuing to work on a fix for this incident.