SSOJet Outage History

SSOJet had 3 outages in the last 2 years, averaging 0.1 incidents per month.

There were 3 SSOJet outages since July 17, 2025. Each is summarised below. Incident details, duration, and resolution information.

Minor July 27, 2026

Temporary Service Disruption

Affected: SSO (Single Sign-on) API (Core API)SSO (Single Sign-on) API (Login Page)

Timeline · 1 update

resolved Jul 27, 2026, 06:35 PM UTC

We experienced a temporary service disruption caused by an issue affecting Cloudflare's edge SSL infrastructure. As a result, some users were temporarily unable to access SSOJet services. Once the issue was resolved within Cloudflare's network, we verified that all SSOJet services were operating normally. We apologize for the inconvenience and appreciate your patience while the upstream issue was resolved.

Major November 18, 2025

Affected: SSO (Single Sign-on) API (Core API)SSO (Single Sign-on) API (Login Page)Customer Portal (Customer Portal)

Timeline · 1 update

resolved Nov 18, 2025, 03:25 PM UTC

Earlier today, a global DNS disruption at our infrastructure provider Cloudflare caused intermittent access issues for some SSOJet services. Users may have experienced difficulties accessing login endpoints, API responses, or dashboard features during the incident. Current Status: Cloudflare has implemented a fix, and all SSOJet systems are now fully operational. We are closely monitoring system performance to ensure continued stability. Next Steps: We’re working with Cloudflare to review failover and redundancy mechanisms to minimize future impact.

Minor July 17, 2025

Affected: SSO (Single Sign-on) API (Core API)

Timeline · 1 update

resolved Jul 17, 2025, 04:25 AM UTC

We’ve successfully cleared the backlog of background jobs. All services are now running smoothly, and any delays you may have experienced should be fully resolved. Thank you for your patience!