SQUIRE incident

Commission payout report not loading on Commander Web or iPad

Notice Resolved View vendor source →

SQUIRE experienced a notice incident on May 31, 2022 affecting iPad and Web and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2022, 02:37 PM UTC
Resolved
May 31, 2022, 03:22 PM UTC
Duration
45m
Detected by Pingoru
May 31, 2022, 02:37 PM UTC

Affected components

iPadWebSQUIRE

Update timeline

  1. investigating May 31, 2022, 02:37 PM UTC

    Squire Support has received reports of an inability to retrieve commission payout reports. Our Engineering team is investigating the issue urgently. Further status updates will be provided as they become available.

  2. monitoring May 31, 2022, 03:05 PM UTC

    Squire Engineering has identified the issue with Commission Payout reports and has applied a fix to the issue. Users should soon begin to return to normal operation as we continue to monitor the situation.

  3. resolved May 31, 2022, 03:22 PM UTC

    Since our last update, we have observed Commission Payout Reports returning to normal accessibility on both Web and iPad, this incident is now considered resolved. If you have any further questions, please contact our support team via chat in-app.