SQUIRE experienced a notice incident on May 30, 2022 affecting E-mail and SQUIRE, lasting 22h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 31, 2022, 06:13 PM UTC
Squire has identified an issue with our 3rd-party e-mail provider that is preventing e-mail notifications from being sent out. This does not impact text notifications. We are currently investigating and will provide further updates soon.
- monitoring May 31, 2022, 06:15 PM UTC
The Squire Engineering team has identified the issue with our 3rd Party Email system and initiated a fix. We will continue to monitor the situation to ensure total resolution. Please note that some delayed emails may trigger as part of the recovery of the email system.
- resolved May 31, 2022, 06:36 PM UTC
Squire Engineering continues to observe recovered functionality on all email services. This incident is now considered resolved. Should you need further assistance please reach out to Squire Support via in-app chat or at [email protected]