SQUIRE experienced a notice incident on August 3, 2022 affecting Payments and SQUIRE, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 03, 2022, 08:18 PM UTC
Squire Support has received reports of prepaid appointments not indicating a processed payment one hour prior to the scheduled appointment time. Our Engineers are actively investigating this issue.
- monitoring Aug 03, 2022, 08:40 PM UTC
Squire Engineers have identified the issue causing prepaid appointments to not reflect authorized payments. We will continue to monitor and ensure that all payments are processed accordingly.
- resolved Aug 03, 2022, 09:07 PM UTC
Squire Engineers have confirmed the resolution of an issue causing prepaid appointments to not reflect authorized payments. Appointments should begin returning to expected behavior with visible payments. For further questions, please reach out to Squire Support at [email protected] or via in-app chat.