SQUIRE experienced a minor incident on August 12, 2022 affecting MessageBird and E-mail, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2022, 07:48 PM UTC
We have been notified that our customers are currently experiencing instances of delayed client-appointment reminder notifications, as well as receiving multiple reminders for the same appointment. We are actively working to address this and will provide an update as soon as we are able
- identified Aug 12, 2022, 09:31 PM UTC
We have identified the issue impacting delayed client-appointment reminder notifications and multiple notifications. A solution to these errors is currently in progress. We will provide an update as soon as possible. Thank you for your patience.
- monitoring Aug 13, 2022, 03:18 AM UTC
We have deployed a solution for multiple notifications and are now monitoring the incident for resolution. An update on the delay in client-appointment reminder notifications is imminent. Thank you for your continued patience.
- monitoring Aug 14, 2022, 03:10 AM UTC
We have now deployed a solution for the delay in client-appointment reminder notifications and are now monitoring this incident as well for resolution. We should have an update to Resolved soon. Thank you once again.
- resolved Aug 14, 2022, 07:00 PM UTC
We have resolved the delay in client-appointment reminder notifications and multiple notifications and do not expect further disruption from this incident. Should you experience any further instances of this issue, please contact [email protected].