SQUIRE incident
The Commander and Stripe Terminal Connectivity Issues
SQUIRE experienced a notice incident on September 15, 2022 affecting Web and Stripe and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2022, 07:49 PM UTC
Squire Support has received reports of an inability to access The Commander web and mobile applications and Stripe Terminal connectivity. Squire Engineers are actively investigating the issue.
- identified Sep 15, 2022, 08:03 PM UTC
Our engineering team has identified the issue with the Squire Commander Application and Stripe Terminal Connectivity and resolution is now underway. Further status updates will be provided as they become available.
- monitoring Sep 15, 2022, 08:11 PM UTC
Squire has observed that The Commander application and Stripe Terminal connectivity has returned to normal and impacted customers have returned to normal operation. We will continue to monitor this issue before resolving.
- resolved Sep 15, 2022, 08:32 PM UTC
Since our last update, we have observed Commander and Stripe Terminal connectivity performance at expected levels and shops have returned to normal operation, this incident is now considered resolved. If you have any further questions, please contact our support team via chat in-app.