SQUIRE experienced a notice incident on February 6, 2023 affecting Salesforce, lasting 3h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 06, 2023, 04:40 PM UTC
Our 3rd party partner, Salesforce.com is currently experiencing a service incident. Due to this event, our Customer Support team is unable to access systems such as Support Chat and Support Cases. We are monitoring the incident at our partner service and will have restored Customer Support services as quickly as their incident is cleared.
- monitoring Feb 06, 2023, 05:09 PM UTC
Squire now has agents who can successfully access Salesforce and SQUIRE support services are re-established. We will continue to monitor our partner's status page to ensure reliable connectivity.
- resolved Feb 06, 2023, 08:27 PM UTC
Our partner, Salesforce.com has now declared their internal incident resolved. SQUIRE support agents are able to access necessary systems and remain available. All SQUIRE Support systems are now available for use.