SQUIRE experienced a notice incident on April 17, 2023 affecting Payments and SQUIRE, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Affected components
PaymentsSQUIRE
Update timeline
- investigating Apr 17, 2023, 04:29 AM UTC
SQUIRE Support has received reports of an inability to process payments. SQUIRE Engineers are actively investigating the issue.
- identified Apr 17, 2023, 05:31 AM UTC
SQUIRE Engineers have identified an issue impacting payment processing with an external card reader. As a temporary workaround, we recommend using manual entry. Please view this link for help: https://getsqr.co/MbuEK0
- resolved Apr 17, 2023, 06:32 AM UTC
Since our last update, we have observed all payment processing methods have returned to normal operation, this incident is now considered resolved. If you have any further questions, please contact our support team via chat in-app.