SQUIRE experienced a major incident on August 23, 2023 affecting Payments, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Payments
Update timeline
- investigating Aug 23, 2023, 04:23 PM UTC
Transactions over 100 USD cannot be processed using SQUIRE using a credit card reader with your browser. Our team is working to resolve this issue. In the meantime, these payments can be successfully processed through your web browser or on an iPad by manually entering the CC number. You can also create a custom charge on iPad to avoid this temporary issue. We will share more updates shortly.
- resolved Aug 23, 2023, 05:08 PM UTC
SQUIRE is happy to report that the issue has been resolved. If you are still experiencing an issue or having difficulty getting clients charged, reach out to our support team directly.