SQUIRE experienced a notice incident on December 5, 2023 affecting MessageBird, lasting 6h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2023, 10:45 PM UTC
SQUIRE is investigating an issue impacting the United Kingdom only. Appointments and engage text notifications are not sending. We are actively investigating the situation with our messaging partners and will update you as soon as we have more information.
- identified Dec 06, 2023, 03:30 AM UTC
We have identified the issue and are actively working on the fix with our partners.
- resolved Dec 06, 2023, 05:12 AM UTC
SQUIRE is happy to report that the issue with our partner has been resolved. Appointment and engage notifications have returned to normal functionality in the United Kingdom. If you are still experiencing an issue, reach out to our support team directly.