SQUIRE experienced a notice incident on June 6, 2024 affecting Reporting, lasting 10h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 06, 2024, 05:25 PM UTC
SQUIRE is investigating an issue impacting tip transactions appearing in SQUIRE Reports. Credit card tips are processing successfully. We are actively looking into why the reporting isn't correct and will let you know as soon as we have more information.
- identified Jun 06, 2024, 08:06 PM UTC
We have identified the issue and are actively working to resolve it. We appreciate your patience as we continue to work through this as quickly as possible. Credit card tip transactions are processing successfully but not reflecting in SQUIRE reporting. An update will be provided once a fix has been released.
- resolved Jun 07, 2024, 04:00 AM UTC
SQUIRE is happy to report that the issue impacting SQUIRE reports has been resolved. If you are still having an issue please reach out to our support team directly.