Square experienced a minor incident on August 18, 2026 affecting Messaging Support, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2026, 05:49 PM UTC
Status: Investigating We are experiencing intermittent issues with chat-based Support. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue. In the meantime, you can reach us by phone or email, or visit our Support Center for self-service help. We apologize for the inconvenience. Affected components Messaging Support (Degraded performance)
- resolved Aug 18, 2026, 07:52 PM UTC
Status: Resolved The outage affecting some chat-based Support is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience. Affected components Messaging Support (Operational)