SpyCloud experienced a major incident on December 7, 2021 affecting Customer Portal and Enterprise API and 1 more component, lasting 8h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 07, 2021, 04:25 PM UTC
DATE: 12/07/2020 TIME: 9:30AM CST TITLE: Elevated error rates across all services CONTACT: [email protected] We are experiencing elevated error rates across all services. We believe this is due to issues with our upstream providers and we are investigating a solution. An update will be provided as soon as more information is available.
- monitoring Dec 07, 2021, 10:24 PM UTC
The issues today have been caused by widespread outages across various AWS services in the US-EAST-1 region. We were impacted across multiple backend services which caused high error rates that affected every type of call. AWS has been working to resolve the issue and our last update indicated that a solution had been applied. We are still seeing a few errors but, for the most part, our API performance is back to normal. We will continue monitoring the situation and will provide another update once the incident has been resolved.
- resolved Dec 08, 2021, 12:43 AM UTC
Error rates have gone down to acceptable levels and we believe the incident has been resolved.