SpyCloud experienced a critical incident on July 31, 2023 affecting Investigations API, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Investigations API
Update timeline
- investigating Jul 31, 2023, 04:23 PM UTC
We are currently investigating an issue causing the Investigations API to be unresponsive.
- monitoring Jul 31, 2023, 04:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 31, 2023, 05:03 PM UTC
This incident has been resolved and service is restored. If you have questions about the incident, please open a support ticket through the SpyCloud Portal.