SpyCloud experienced a minor incident on September 18, 2023 affecting Enterprise API and Service Provider API and 1 more component, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Enterprise APIService Provider APINIST APIInvestigations APIProspecting APISession Identity Protection APIIdentity Risk Engine API
Update timeline
- investigating Sep 18, 2023, 06:50 PM UTC
AWS is currently experiencing an issue which may affect the responsiveness of certain API endpoints. We are currently working with AWS support to identify and resolve those issues.
- monitoring Sep 18, 2023, 07:24 PM UTC
API access error rates have decreased to normal levels after AWS implemented a mitigation in the hosting environment. We continue to monitor performance.
- resolved Sep 18, 2023, 08:43 PM UTC
All API services are operating normally and we have not observed an access error on SpyCloud APIs since 2:15pm Central.