SpyCloud experienced a minor incident on July 30, 2024 affecting Customer Portal, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Portal
Update timeline
- identified Jul 30, 2024, 10:30 PM UTC
We are aware of an issue causing approximately 150 user accounts to receive an Internal Server (500) error when logging into the SpyCloud Portal. We have identified the cause of this issue and are currently working on a solution.
- resolved Jul 30, 2024, 11:33 PM UTC
We have been able to update the affected user accounts and all logins should now be successful.