Spruce Health incident
Spruce experiencing issues with outbound calls from the android mobile app
Spruce Health experienced a major incident on November 3, 2022 affecting Mobile Apps, lasting 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 03, 2022, 04:04 PM UTC
We are investigating an issue with outbound calls from the android mobile app
- identified Nov 03, 2022, 04:06 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 03, 2022, 04:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 03, 2022, 10:23 PM UTC
This incident has been resolved.
- postmortem Nov 04, 2022, 02:43 AM UTC
## Summary At 8:23am PT, we released software that resulted in outbound calls from the Android app failing to work. This was due to software that was incompatible with the latest version of the Android app. We identified the issue at 9:04am PT and quickly root caused it to the software rollout. We deployed a fix at 9:08am PT. Outbound calls on the Spruce Android app were non-functional for customers running the latest version of the app from 8:23am PT - 9:08am PT \(45 minutes\). Outbound calling from desk phones, iOS or web-apps were not impacted. No other aspect of the system was impacted. We are internally discussing ways to reduce the likelihood of incompatible software rollouts like the one that happened today. We understand how important it is for providers to be able to place outbound calls from all platforms at all times, and we’re very sorry for the inconvenience and the business impact here.