Spruce Health incident

Spruce Inbox intermittently failed to load

Minor Resolved View vendor source →

Spruce Health experienced a minor incident on December 27, 2022, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 27, 2022, 06:23 PM UTC
Resolved
Dec 19, 2022, 01:08 PM UTC
Duration
—
Detected by Pingoru
Dec 27, 2022, 06:23 PM UTC

Update timeline

  1. resolved Dec 27, 2022, 06:23 PM UTC

    Between 5:08am and 5:24am Pacific Time on December 19th, the Spruce Inbox failed to load for some users. Users experienced errors opening the inbox, or a particular conversation. Users may have also experienced intermittent failures when placing an outbound call or posting a message or sending a fax. There was no impact to inbound calls or video calls at this time. Some inbound SMS, fax and call events arrived in the inbox in a delayed manner during this time. From our investigation, the intermittent failures were due to one of the services experiencing a malfunctioning task. We plan to look into this further for how to prevent a particular malfunctioning task from causing intermittent platform wide failures.