Spruce Health incident

Call connectivity issues

Minor Resolved View vendor source →

Spruce Health experienced a minor incident on May 19, 2023 affecting Phone Call Routing, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2023, 12:00 AM UTC
Resolved
May 19, 2023, 01:27 AM UTC
Duration
1h 26m
Detected by Pingoru
May 19, 2023, 12:00 AM UTC

Affected components

Phone Call Routing

Update timeline

  1. investigating May 19, 2023, 12:00 AM UTC

    Some providers may be experiencing call connectivity issues due to failures on our underlying telecommunications provider's end. We are closely monitoring the situation and will post updates here.

  2. resolved May 19, 2023, 01:27 AM UTC

    Our telecommunications infrastructure provider is seeing recovery on their end. Outbound and inbound calls should be fully functional at this point.