Spruce Health incident
Partial MMS/SMS message delivery failures
Spruce Health experienced a minor incident on September 28, 2023 affecting SMS Routing, lasting 3h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 28, 2023, 07:16 PM UTC
We are experiencing MMS/SMS message delivery failures to Verizon and AT&T networks in the US for a subset of phone numbers, due to incorrect message filtering (blocking) by an upstream infrastructure partner. We are working on the problem and will update regularly.
- monitoring Sep 28, 2023, 09:11 PM UTC
Our upstream infrastructure partner has reported that the underlying issue causing delivery failures to Verizon and AT&T networks is resolving and successful sends of SMS/MMS messages should be returning to normal rates.
- resolved Sep 28, 2023, 10:59 PM UTC
The issues involving SMS/MMS have been resolved and all messaging should be returned to normal.