Spruce Health incident

[RESOLVED] Messages delayed to Spruce Inbox

Minor Resolved View vendor source →

Spruce Health experienced a minor incident on September 3, 2024 affecting Web App and Mobile Apps, lasting 3h 56m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2024, 02:20 PM UTC
Resolved
Sep 03, 2024, 06:17 PM UTC
Duration
3h 56m
Detected by Pingoru
Sep 03, 2024, 02:20 PM UTC

Affected components

Web AppMobile Apps

Update timeline

  1. investigating Sep 03, 2024, 05:25 PM UTC

    Some providers and patients may be experiencing a delay in messages showing up in the Spruce inbox. There is no impact to making/receiving calls, video calls, or sending messages.

  2. monitoring Sep 03, 2024, 05:53 PM UTC

    We have increased the capacity of the system to reduce the delay in messages showing up in the Spruce inbox. The increased capacity has resulted in recovery where messages are now showing up in the inbox in a timely fashion. We're continuing to monitor the system to ensure normal operations while also leaving the increased capacity in place.

  3. resolved Sep 03, 2024, 06:17 PM UTC

    The system has recovered after the increase capacity. There should no longer be a delay in messages showing up in the Spruce inbox. The customer impact was from 07:20 PT - 10:40 PT on Sept 3 2024.