Spruce Health incident

Patients' inbox and messages failing to load on web

Notice Resolved View vendor source →

Spruce Health experienced a notice incident on September 13, 2022, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2022, 07:09 AM UTC
Resolved
Sep 13, 2022, 07:09 AM UTC
Duration
—
Detected by Pingoru
Sep 13, 2022, 07:09 AM UTC

Update timeline

  1. resolved Sep 14, 2022, 04:00 PM UTC

    During approximately 11 hours (00:09 to 11:07 PDT), patients were not able to view conversations or messages on the Spruce web app. This impacted most patients who used the web app (the exception being those loading the web app from a browser bookmark). The issue was caused by a server-side change in logic intended to increase performance, which caused unexpected conditions for the patient web app. The result was that patients were not able to see conversations during this period.