Spruce Health incident
Search & Contact Filters experiencing intermittent errors and slowness
Spruce Health experienced a minor incident on April 18, 2023 affecting Web App and Mobile Apps, lasting 2h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 18, 2023, 08:19 PM UTC
Users may be experiencing degraded performance for the following actions: - Searching for contacts or conversations: may be giving errors or returning results in a delayed manner or returning stale results - Creating conversations: maybe return errors or experiencing a lag when searching for contacts - Sending bulk messages: may be experiencing a lag where stuck in Processing state for a while or just taking longer to complete - Opening contact lists: may be returning errors or experiencing a lag in returning results Phone calls, video calls, exchanging messages (fax, secure, email or SMS) is NOT impacted and operating normally. We have identified the reason for the degraded performance and are actively working on resolving the issue.
- investigating Apr 18, 2023, 08:19 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 18, 2023, 08:57 PM UTC
Spruce is back to being fully operational. We are monitoring the system to ensure that all continues to look good.
- resolved Apr 18, 2023, 10:38 PM UTC
This incident has been resolved.