Spruce Health incident

Obi1032 and Obi1062 devices cannot make outbound calls

Minor Resolved View vendor source →

Spruce Health experienced a minor incident on May 17, 2023 affecting Phone Call Routing, lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2023, 03:33 PM UTC
Resolved
May 17, 2023, 07:00 PM UTC
Duration
3h 26m
Detected by Pingoru
May 17, 2023, 03:33 PM UTC

Affected components

Phone Call Routing

Update timeline

  1. identified May 17, 2023, 03:33 PM UTC

    We have identified an issue where any medical practice using the Obi1032 and Obi1062 desk phones are unable to place outbound calls. They experience a busy dial tone when placing an inbound call. Inbound calls work fine. Inbound and outbound calls from the smartphone application and other desk phone models continue to operate normally. No other aspect of the system is impacted.

  2. monitoring May 17, 2023, 04:25 PM UTC

    We have deployed a fix so that outbound calls from Obi1032 and Obi1062 devices now work. We are continuing to monitor the system to ensure there are no problems with outbound and inbound calls across all device types.

  3. resolved May 17, 2023, 07:00 PM UTC

    This incident has been resolved.