Spruce Health incident

Outbound SMS, email and fax delayed

Minor Resolved View vendor source →

Spruce Health experienced a minor incident on May 22, 2023 affecting Fax and SMS Routing, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2023, 05:43 PM UTC
Resolved
May 22, 2023, 06:45 PM UTC
Duration
1h 2m
Detected by Pingoru
May 22, 2023, 05:43 PM UTC

Affected components

FaxSMS Routing

Update timeline

  1. investigating May 22, 2023, 05:43 PM UTC

    We're currently seeing delays in outbound SMS, email and fax. No impacts to inbound SMS, phone calls, video calls or secure messaging.

  2. identified May 22, 2023, 06:15 PM UTC

    We continue to experience delayed SMS, email and fax. We have identified the problem to be with our telephony infrastructure provider and are actively working with them to resolve the issue.

  3. resolved May 22, 2023, 06:45 PM UTC

    All delayed outbound SMS, email and fax are now caught up and we are no longer experiencing a delay in sending messages. We will continue to monitor the system to ensure that the system is functioning smoothly.