Spruce Health experienced a minor incident on October 25, 2023 affecting Web App and Mobile Apps, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Web AppMobile Apps
Update timeline
- investigating Oct 25, 2023, 04:35 PM UTC
We are currently investigating reports of intermittent failures affecting the web and mobile apps.
- resolved Oct 25, 2023, 06:19 PM UTC
While deploying changes we were hitting rate limits with our underlying infrastructure provider. This was resulting in intermittent errors while using the apps, but most functionality including calls/sms/fax continued to work without any known problems. We now have higher limits to avoid this happening again in the future.