Spruce Health incident

Users on Comcast/Xfinity reporting issues connecting to Spruce

Spruce Health experienced a notice incident on March 5, 2024 affecting Web App, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started: Mar 05, 2024, 08:59 PM UTC
Resolved: Mar 05, 2024, 10:03 PM UTC
Duration: 1h 4m
Detected by Pingoru: Mar 05, 2024, 08:59 PM UTC

Affected components

Web App

Update timeline

investigating Mar 05, 2024, 08:59 PM UTC

We are receiving reports of users on Comcast/Xfinity's internet service being unable to connect to Spruce. The Spruce platform remains operational and this seems to isolated to users on Comcast/Xfinity. If you are on Comcast/Xfinity, please try connecting through a different internet service provider to reach Spruce. You could try the mobile apps via a cellular network connection in the mean time. We are actively monitoring the situation and ensuring that the impact is not more widespread. We are also looking for an official report on this to ensure that our assessment is correct.
resolved Mar 05, 2024, 10:03 PM UTC

The external network connectivity issues have been resolved. The service should now be fully accessible for everyone.