Spruce Health incident

Spruce experiencing issues with calls, SMS and loading inbox.

Major Resolved View vendor source →

Spruce Health experienced a major incident on September 25, 2024 affecting Web App and Mobile Apps and 1 more component, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2024, 04:41 PM UTC
Resolved
Sep 25, 2024, 05:36 PM UTC
Duration
54m
Detected by Pingoru
Sep 25, 2024, 04:41 PM UTC

Affected components

Web AppMobile AppsPhone Call RoutingFaxSMS RoutingVideo CallingIntegrationsAPI

Update timeline

  1. monitoring Sep 25, 2024, 05:25 PM UTC

    We identified an issue causing unavailability of SMS, calls, fax and loading of the inbox. We are investigating a resolution.

  2. monitoring Sep 25, 2024, 05:27 PM UTC

    This issue has since been resolved but we are monitoring the situation as everything returns to normal.

  3. resolved Sep 25, 2024, 05:36 PM UTC

    This incident has been resolved.