Spruce Health incident
[Resolved] SMS Delivery Failures from AT&T Network to a subset of Spruce Phone Numbers
Spruce Health experienced a minor incident on March 28, 2025 affecting SMS Routing, lasting 3d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 31, 2025, 04:19 PM UTC
Our telecommunications infrastructure partner has confirmed an issue in receiving SMS from AT&T mobile users in some cases. They are actively collaborating with AT&T to resolve this issue. This issue started on March 28, 2025 around 8:45 PT and is ongoing.
- identified Mar 31, 2025, 04:20 PM UTC
The issue has been acknowledged by our telecommunications infrastructure partner and they are actively collaborating with AT&T on resolving this issue.
- monitoring Mar 31, 2025, 09:02 PM UTC
We are observing successful SMS delivery when sending messages from the AT&T Network. We will continue to monitor to ensure full service recovery.
- resolved Apr 01, 2025, 02:41 PM UTC
The system is operating as normal. Our telecommunications infrastructure partner has informed us that the issue with inbound SMS messages from the AT&T Network to a subset of Spruce phone numbers has been resolved. It began March 28, 2025 around 8:45 PT and was resolved March 31, 2025 around 1:00 PT. We will continue to monitor.