SproutVideo experienced a major incident on October 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 20, 2025, 01:35 PM UTC
Type: Incident Duration: 4 hours and 15 minutes Affected Components: Video Encoding Oct 20, 13:35:42 GMT+0 - Investigating - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service. Oct 20, 15:04:00 GMT+0 - Identified - Due to onngoing issues with our hosting provider, AWS, we are unable to encode videos. All videos that have been uploaded will eventually be processed. Oct 20, 17:37:55 GMT+0 - Monitoring - Our hosting provider, AWS, is slowly rolling out a fix for this issue. We're agressively scaling up capacity as quickly as we can to process the backlog of videos. We'll provide updates as the situation changes. Oct 20, 17:50:28 GMT+0 - Resolved - Video Encoding is now operational! This update was created by an automated monitoring service.