SproutVideo experienced a major incident on October 20, 2025, lasting 4h 14m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 20, 2025, 01:35 PM UTC
Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service..
- identified Oct 20, 2025, 03:04 PM UTC
Due to onngoing issues with our hosting provider, AWS, we are unable to encode videos. All videos that have been uploaded will eventually be processed..
- monitoring Oct 20, 2025, 05:37 PM UTC
Our hosting provider, AWS, is slowly rolling out a fix for this issue. We're agressively scaling up capacity as quickly as we can to process the backlog of videos. We'll provide updates as the situation changes..
- resolved Oct 20, 2025, 05:50 PM UTC
Video Encoding is now operational! This update was created by an automated monitoring service..