SpotOn incident

Online Ordering Payments

Major Resolved View vendor source →

SpotOn experienced a major incident on December 15, 2022 affecting SpotOn Online Ordering, lasting 6h 36m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2022, 05:15 PM UTC
Resolved
Dec 15, 2022, 11:52 PM UTC
Duration
6h 36m
Detected by Pingoru
Dec 15, 2022, 05:15 PM UTC

Affected components

SpotOn Online Ordering

Update timeline

  1. investigating Dec 15, 2022, 05:15 PM UTC

    One of our third party vendors is experiencing an outage that will affect SpotOn online ordering payments including mobile payments.

  2. identified Dec 15, 2022, 05:24 PM UTC

    Vendor working on resolution. Orders are processing, but latency is evident. Transactions will complete, but taking time.

  3. monitoring Dec 15, 2022, 05:56 PM UTC

    Our third party vendor is still working to improve latency issues. SpotOn continues to monitor.

  4. monitoring Dec 15, 2022, 10:49 PM UTC

    All services are operational

  5. resolved Dec 15, 2022, 11:52 PM UTC

    This incident has been resolved.