SpotOn experienced a minor incident on February 3, 2023 affecting Loyalty, lasting 4h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Loyalty
Update timeline
- investigating Feb 03, 2023, 05:49 PM UTC
SpotOn Engineering is noting some timeouts with loyalty. We are currently investigating the issue.
- identified Feb 03, 2023, 08:10 PM UTC
Noting some needed optimization for an AWS RDS instance. Currently making the necessary updates.
- monitoring Feb 03, 2023, 08:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 03, 2023, 10:06 PM UTC
This incident has been resolved.