SpotOn incident

Online Ordering Slow Responses

Minor Resolved View vendor source →

SpotOn experienced a minor incident on April 18, 2023 affecting SpotOn Online Ordering, lasting 4h 1m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2023, 10:08 PM UTC
Resolved
Apr 19, 2023, 02:09 AM UTC
Duration
4h 1m
Detected by Pingoru
Apr 18, 2023, 10:08 PM UTC

Affected components

SpotOn Online Ordering

Update timeline

  1. investigating Apr 18, 2023, 10:08 PM UTC

    Some of our online ordering customers are experiencing slow loading.

  2. monitoring Apr 18, 2023, 11:19 PM UTC

    Dev has implemented a fix and is monitoring servers / logs to make sure transactions are back to normal.

  3. resolved Apr 19, 2023, 02:09 AM UTC

    Online Ordering is now confirmed to be working as expected.