SpotOn incident

POS and Printing Failures

Major Resolved View vendor source →

SpotOn experienced a major incident on September 9, 2023 affecting SpotOn Online Ordering, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2023, 12:29 AM UTC
Resolved
Sep 09, 2023, 01:40 AM UTC
Duration
1h 11m
Detected by Pingoru
Sep 09, 2023, 12:29 AM UTC

Affected components

SpotOn Online Ordering

Update timeline

  1. investigating Sep 09, 2023, 12:29 AM UTC

    We are currently investigating printing issues on Restaurant POS systems.

  2. investigating Sep 09, 2023, 01:20 AM UTC

    We continue to investigate a cascading issue that is impacting Restaurant POS and Printing.

  3. resolved Sep 09, 2023, 01:40 AM UTC

    The incident has been resolved. All services have been restored. If any POS system is still experiencing issues, you should refresh the POS.